Privacy policy

Bare & Beautiful - Nails & Beauty (ABN 14 733 550 349) is a one-person home nail studio run by Natalia in Lightsview, SA. Your privacy matters to me. This policy explains what personal information I collect, why, and how I look after it, in line with the Australian Privacy Principles.

What I collect

When you book online, by phone or by text, I collect:

• your name, e-mail address and phone number;
• the service you choose, the date and time, and what is on your nails at the moment;
• any notes you add (for example allergies or sensitivities) and any inspiration photos you upload;
• notes I keep to look after you well, such as your preferred nail shape, length and colours, and photos of the finished result (only shared publicly with your permission).

The website also records basic technical information needed to run it securely, such as your IP address and browser type. A bot check (Cloudflare Turnstile) runs on the booking form to stop spam bookings. The site does not use advertising or tracking cookies. The map of Lightsview is made of OpenStreetMap tiles, which your browser loads from openstreetmap.org.

Why I collect it

I use your information to:

• confirm, remind you about and manage your appointments;
• prepare for your visit and provide the service safely;
• contact you about your booking (for example if I need to reschedule);
• send a thank-you note after your visit and, if switched on, an occasional "time for a refresh" reminder;
• keep business records as required by law.

I do not sell, rent or trade your personal information, and I never use it for anyone else's marketing.

Where it is stored

Bookings are stored in a secure database hosted by Neon, and the website runs on Vercel. Uploaded photos are stored with Vercel Blob storage. Booking e-mails are sent through an e-mail delivery provider. Questions you type into the chat assistant are sent to OpenAI to write the answers; please do not type personal or health details there. The assistant never asks for your name or contact details, and conversations with it are not stored on this website unless you send them to me. These providers may store data on servers outside Australia (for example in the United States). I choose providers with strong security practices, and access to the booking system is protected by a password that only I hold.

Who sees it

Only I can see your booking details. Your information is shared only with the service providers above, so they can run the website and deliver e-mails, or where the law requires it.

Reminder e-mails

Every reminder e-mail has an unsubscribe link, and you can also ask me to stop them at any time. Booking confirmations and changes to your appointment are always sent, because they are part of the service.

How long I keep it

I keep your details while you are a client and for as long as I need them for business and tax records. You can ask me to delete information I no longer need to keep.

Access and correction

You can ask to see the personal information I hold about you, or to correct it. To do this, call or text 0494 591 932. I will reply within 30 days.

Questions or complaints

If you have a concern about how your information has been handled, please call or text 0494 591 932 first and I will do my best to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au (opens in a new tab).

Changes to this policy

I may update this policy from time to time. The latest version is always on this page.